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‘Garbage In, Garbage Out’ Project Risk Management

How many projects fail and had to be rescued by cleverly engineered ‘garbage excuses’?

In my years as a project manager and an insurance manager, more than 90% of projects fail to be completed as expected especially when considering the originally agreed period and to the specified quality of performance.

clip_image001Project managers often manage to get away from blame by ‘thick technical report’ which shift any blame to act of god incidence, unpredictable weather condition, bureaucratic approving authorities, unforeseen escalation of prices, unexpected soil condition and whatever else excuses which sound rational to the higher management.

There is no doubt that failure is inherent to a project and failure is the name of the game.  However, we have to define what do we mean by failure and to understand failure from other team members involve in the project. What is common is my experience are things which are not given serious attention during the initial project approval process.

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Part 1: Insurance – For A Bit of Security Against Uncertainty

Definition of insurance is easy enough to be found in Wikipedia, dictionaries and Google searches.  We have often heard people talk about being safe because of being insured.  There are many ways to tell a story, for us to understand why insurance is a small but  very critical part of doing business.

This story is one approach of many to come from me in future postings.

imageTo begin with, a single cigarette butt could spark a fire that destroy an entire building, a town and a forest.  Such is the nature of tiny, rare, very difficult to predict and catastrophic impact of risk.  A small neglect, can lead to another and another and cause huge losses and damages as we too often seen in numerous costly incidences ranging from bad financial loans, to oil spillages, building & bridge collapses, ravaging fires, and fatal motor vehicle, airplane, sea vessel’s accidents. 


In the ancient history of civilizations, insurance begin with people’s need for security and fear for uncertainties. The commitment of “one for all and all for one” is the most basic principle of insurance.  A person naturally tried satisfy his need for security by himself; and then seek support from his family, his group of neighbors, his circle of friends, the group he work for and so on. 

In a world where we increasingly work in highly specialized areas, the value of business is increasingly concentrated in a particular niche segment.  With that,  insurance has grown to become a crucial tool to diversify risks and provide an opportunity for a business to continue to be in operation, in case of a big loss.

Henry Ford of Ford Motor was once said to have heard a visitor to New York express wonder at the sight of the magnificent city with its soaring buildings. Ford’s reply, acknowledge the significance of insurance: “This has only been made possible by the insurers,” he said. “They are the ones who really built this city. With no insurance, there would be no skyscrapers. No investor would finance buildings that one cigarette butt could burn to the ground.”

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Part 4: Be a Mindful Risk Manager

As a manager at work, almost everything we do involves some kind risk the need to be cautious: 

  • Your customers are no longer happy with what they are satisfied with just last year.
  • A company that used to be new, small and mediocre, is now your key competitor.
  • You had to deal with things outside your control which is delaying your projects but your boss and client expect you to find a quick solution to meet for them to meet their key performance indicators.

imageWith risk management planning and a documented risk assessment process, you may confidently say that you have done your best with actions such as:

  • Assess how bad can a risk can turn out to be.
  • Have some options to minimize any disruptions.
  • Decide which option would be more cost-effective and make common sense.
 

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